FAQ
2 - 5 PARTICIPANTS
75 minutes
FOR THE GENERAL PUBLIC
ENJOY!
WHAT IS AN ESCAPE ROOM?
An Escape Room is a game in which a group of people mustsolve riddles and puzzles in order to advance through the different rooms until the exit in a given time.
WHO CAN PLAY?
The game is for the general public: friends, family, bachelor/bachelorette parties and corporate team-building events.
HOW MANY PEOPLE CAN PARTICIPATE AT A TIME?
The game and the space are designed for 2 – 5 participants.
WHAT CLOTHES SHOULD I WEAR?
Although the rooms are clean, we advise you wear comfortable clothing and footwear.
Avoid wearing high heels.
WILL WE REALLY BE LOCKED IN?
Don’t worry. There is always someone always watching you.
If anybody were to feel indisposed and wanted to leave, all they have to do is say so or go back towards the beginning of the game.
In the case that somebody were to leave, it would not hinder the rest of your group from playing on.
WHAT HAPPENS IF YOU DON’T MANAGE TO ESCAPE?
Not everyone manages to escape within the allotted time.
The person in charge would announce the end of the game and would let you out.
IS THE GAME FRIGHTENING?
No, the subject matter is not frightening, so you can come with no worries.
WHAT IS THE MINIMUM AGE REQUIRED FOR PLAYERS?
For players who are over 16, there are no restrictions.
All minors between the ages of 9 and 15 must be accompanied by an adult over 18.
DO I HAVE TO BE PHYSICALLY FIT?
There are no games that require any physical force. What’s more, we ask that you do not use physical force with the games.
The only obstacles you will encounter are stairs.
CAN WE CHANGE THE NUMBER OF PLAYERS IN OUR RESERVATION?
As long as the number of people does not exceed the limit of 5, there will be no problem.We would simply adjust for the difference.
CAN WE CANCEL OR MODIFY OUR RESERVATION?
There are no refunds.
However, it is possible to change the date and time of your reservation 48 hours before your scheduled time, as long as there is availability.
You can request any changes by email info@sunbillaescape.com or by calling 695 59 15 35
HOW FAR IN ADVANCE SHOULD WE ARRIVE?
You should arrive 10 minutes before. There is no sense in coming an hour beforehand since the room may not be ready.
If you arrive early, you will have to wait outside.
WHAT HAPPENS IF WE ARRIVE LATE?
This could be a problem since the following reservations cannot be delayed.
There will always be a margin of time which would be taken from your starting time. Siempre habrá un margen de tiempo que se restará de vuestra partida.
If you arrive over 15 minutes late, we will have to cancel the session. The total will not be refunded.
WHAT METHODS OF PAYMENT CAN WE USE?
You can make your reservation online.
You can pay by credit card or in cash on site.
IS THE GAME PREPARED IN DIFFERENT LANGUAGES?
The escape is prepared in Spanish, Basque, French and English.
You only need to let us know beforehand.
